Role Description
We are seeking a proactive Operations Assistant to support daily operations at Zadar Cruise Port. The role involves overseeing terminal activities, coordinating vessel arrivals and departures, ensuring compliance with port regulations, and delivering an exceptional passenger experience. The Operations Assistant works closely with the Management Team and the operations team to maintain high operational standards.
Candidates must be based in Zadar or the immediate surrounding area.
Valid residence and work permit in Croatia are required.
Key Responsibilities
· Oversee daily terminal operations, including vessel arrivals/departures, passenger embarkation/disembarkation, and overall flow management to ensure smooth and efficient operations.
· Act as a terminal host, welcoming ship Officers and passengers, ensuring high-quality guest experience at all times.
· Ensure compliance with port regulations, safety standards, and operational procedures.
· Manage coordination with security, facility, and cleaning service providers to maintain operational readiness and safety.
· Maintain operational records, collect data, prepare reports, and provide administrative support to the Management Team.
· Maintain communication with Port Agents, Pilots, Port Authority, and other stakeholders to coordinate terminal services and operations.
Qualifications
· Diploma in Hospitality, Operations Management, or related field.
· Previous cruise ship or port operations experience is an advantage.
· Fluent in English; additional language skills are a plus.
· Proficient in MS Office and administrative software.
· Strong analytical, administrative, and organizational skills.
· Excellent communication, customer service, and interpersonal abilities.
· Ability to work effectively in a fast-paced environment and as part of a team.
· Strong problem-solving skills and proactive approach to operational challenges.
Requirements:
• Valid driver’s license
• Accept a background check
• Authorized to work in Croatia
• Accept a drug test